Privacy Statement
Privacy Policy:
Protecting your privacy is important to Ferntree Gully Great Wall.
Whenever we collect and otherwise deal with your personal information, we are governed by the National Privacy Principles ('NPPs'), which are contained in the Privacy Act 1988. Therefore, whenever collecting and dealing with information such as your name, address, email address or phone number, we will be bound by the NPPs.
Whenever we collect personal information from you, whether online, via marketing events or competitions or whenever you enter into transactions with Ferntree Gully Great Wall, we will make every reasonable attempt to inform you of why we are collecting your information, to whom we will disclose that information and the purposes for which we intend to use that information.
In general, the purposes for which we collect your personal information include:
- Recording your purchase of products or services for warranty purposes
- Notification of scheduled servicing, service actions, and service campaigns
- Organising of a test drive, or the delivery of requested information
- Keeping you up to date with the latest developments and news relating to our products and services
- Using your personal information for market research to enhance the qualityof our products and services
- Making you aware of special offers for our products or services
- Being able to inform you of the results of competitions you may have entered
- To facilitate the provision of roadside assistance
- To keep a record of on line transactions as proof of purchase
In using your personal information in this way, Ferntree Gully Great Wall may be required to make disclosure to its vehicle manufacturer and suppliers, mailing houses, market research firms, or event management firms. Where disclosures take place, we employ safe guards to ensure the security of your personal information.
To ensure that these purposes are fulfilled, the information may be stored, processed, and passed onto other companies within the vehicle manufacturers group. Where necessary, it may also be passed on to third parties such as automotive suppliers or market research organisations.
At all times, we will take care to ensure that your personal information is protected and treated confidentially and in accordance with the Privacy Act.
If you believe that we have not handled your personal information in a way that complies with the Privacy Act and you are not satisfied that we have dealt with your concerns, contact the Privacy Compliance Officer below.
Except where the information that Ferntree Gully Great Wall holds is exempt under the privacy act (such as employee information contained in employment records), individuals may access personal information that we hold about you.
All requests and correspondence must be in writing and addressed to:
Privacy Compliance Officer
Ferntree Gully Great Wall
760 Burwood Highway
Ferntree Gully VIC 3156